FAQ

Creating an account at Lupin Casino is quick and straightforward. First, visit our website and click the 'Sign Up' or 'Register' button located in the top corner of the homepage. You'll need to provide some basic information including your email address, create a username and password, and enter personal details like your name and date of birth. Make sure all information is accurate, as this will be verified later during the KYC process. After completing the registration form, you'll need to verify your email address by clicking on the link sent to your inbox. Once verified, your account will be active, and you can make your first deposit to start playing. The entire process typically takes less than five minutes, and your data is protected by advanced encryption technology.

Lupin Casino offers an impressive welcome bonus package worth up to $8,888, divided across your first five deposits. This generous offer gives new players a substantial boost to their bankroll right from the start. The package is structured to reward you for continued play, with each deposit qualifying for a different percentage match. Additionally, we offer an exclusive Crypto Welcome Bonus of up to $10,000 for players who prefer to deposit using cryptocurrencies like Bitcoin, Ethereum, Bitcoin Cash, or Tether. Both welcome packages come with wagering requirements that must be completed before any winnings can be withdrawn. Remember to read the full terms and conditions associated with these bonuses before claiming them to ensure you understand the playthrough requirements, game restrictions, and maximum bet limits.

Lupin Casino occasionally offers no deposit bonus codes as part of special promotions. These bonuses allow you to play certain games without making a deposit first. While we previously offered a 50 Free Spins No Deposit Bonus with the code DIVAS50FREE for the Divas of Darkness slot, promotional offers change regularly. To stay informed about current no deposit bonuses, we recommend checking our promotions page frequently, subscribing to our newsletter, or following our social media channels. When using no deposit bonuses, keep in mind they typically come with higher wagering requirements (previous offers had 99x requirements) and maximum cashout limits. Always review the specific terms associated with any no deposit bonus code before using it to understand exactly what conditions apply.

Lupin Casino offers a diverse range of payment options to accommodate different player preferences. For traditional banking methods, we accept major credit cards including Visa, MasterCard, and American Express. For players who prefer the security and anonymity of cryptocurrencies, we support Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Monero (XMR), and Tether (USDT). All transactions are processed securely using advanced encryption technology to protect your financial information. Deposit times are typically instant for both traditional and cryptocurrency methods, allowing you to start playing immediately. Withdrawal processing times vary by method, with cryptocurrencies generally offering faster payouts than traditional banking options. There are minimum and maximum limits for both deposits and withdrawals, which you can view in the cashier section after logging into your account.

Wagering requirements at Lupin Casino represent the number of times you must play through a bonus amount before you can withdraw any associated winnings. For example, if you receive a $100 bonus with a 30x wagering requirement, you would need to place bets totaling $3,000 before withdrawing winnings from that bonus. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute at a lower percentage (often 10-20%). Some high-RTP games may be excluded entirely. It's important to note that attempting to withdraw funds before meeting wagering requirements will typically result in forfeiting the bonus and any associated winnings. The specific wagering requirements for each promotion are clearly stated in the terms and conditions, and our system automatically tracks your progress toward meeting these requirements in your account dashboard.

Yes, Lupin Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The responsive design automatically adjusts to fit your screen size, providing an optimal gaming experience whether you're using a phone or tablet. All features available on the desktop version, including account management, deposits and withdrawals, claiming bonuses, and accessing customer support, are fully functional on mobile. Our mobile casino offers hundreds of games specifically optimized for touchscreen play, including slots, table games, and live dealer options. The mobile experience maintains the same high-quality graphics and smooth gameplay as the desktop version, with games loading quickly even on average internet connections.

Lupin Casino offers an extensive library of games powered primarily by Real Time Gaming (RTG), one of the industry's most respected software providers. Our collection includes hundreds of video slots featuring various themes, payline structures, and bonus features. Popular titles include classics like Aztec's Millions, Bubble Bubble, and Cash Bandits. For table game enthusiasts, we offer multiple variations of blackjack, roulette, baccarat, craps, and poker. Our video poker selection includes both single-hand and multi-hand versions of popular variants like Jacks or Better and Deuces Wild. Additionally, we feature specialty games like keno, scratch cards, and bingo for players seeking something different. All games are regularly tested for fairness using certified random number generators, ensuring completely random outcomes. New games are added to our library monthly, so there's always something fresh to try at Lupin Casino.

Lupin Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards regarding fair play, security, and responsible gambling. Our license requires us to maintain transparent business practices, implement secure payment processing, and use verified random number generators for all games. Regular audits by independent testing agencies verify the fairness and randomness of our games, with results available for public review. We comply with all applicable laws regarding player verification, anti-money laundering procedures, and data protection. Our licensing information is displayed at the bottom of our website, providing players with confidence that they're playing at a legitimate, regulated casino. While specific regulatory requirements may vary by player location, we maintain high standards of compliance across all jurisdictions where we accept players, prioritizing player protection and fair gaming practices above all else.

The Know Your Customer (KYC) verification process at Lupin Casino is a standard security procedure required by regulatory authorities to prevent fraud and ensure compliance with anti-money laundering regulations. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To complete KYC verification, you'll need to submit documents that confirm your identity, address, and payment methods. These usually include a government-issued photo ID (passport, driver's license, or national ID card), a recent utility bill or bank statement showing your address (dated within the last 3 months), and front/back images of any payment cards used (with middle digits obscured for security). Documents can be uploaded directly through your account dashboard in JPEG, PNG, or PDF format. Our security team reviews submissions within 24-48 hours, and you'll receive email notification once verification is complete. All documents are handled with strict confidentiality and protected by advanced encryption.

If you encounter technical issues while playing at Lupin Casino, there are several troubleshooting steps you can take. First, ensure your browser is up-to-date and try clearing your cache and cookies, as outdated browsers or cached data often cause common problems. If you're experiencing game freezes or loading issues, refreshing the page or restarting your browser may resolve the problem. For mobile users, checking your internet connection stability is essential, as weak connections can interrupt gameplay. If issues persist, try using a different browser or device to determine if the problem is device-specific. For account-related technical problems, logging out completely and logging back in often resolves session-related issues. If none of these steps work, contact our support team at support@lupincasino.com with details about the issue, including the specific game involved, the device and browser you're using, and any error messages displayed. Screenshots of errors can be particularly helpful for our technical team to diagnose and resolve problems quickly.

Lupin Casino is committed to promoting responsible gambling through various tools and resources. We offer deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit into your account. Session time limits help you monitor and control the duration of your playing sessions. Self-assessment tools are available to help you evaluate your gambling habits and identify potential risk behaviors before they become problematic. If you need a short break, our time-out feature allows you to temporarily suspend your account for periods ranging from 24 hours to six weeks. For those needing longer-term restrictions, we provide a self-exclusion option that completely blocks access to your account for extended periods or permanently. All responsible gambling settings can be adjusted through your account dashboard, with some stricter limits requiring customer support assistance to implement. Additionally, we provide information about and links to professional gambling addiction support organizations that offer free, confidential assistance to those experiencing gambling-related problems.

At Lupin Casino, protecting your personal and financial information is our highest priority. We employ industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to secure all data transmitted between your device and our servers, creating an impenetrable tunnel for your sensitive information. Our privacy policy strictly limits how your personal data is used and shared, with information only accessed by authorized personnel on a need-to-know basis. For financial transactions, we partner exclusively with trusted payment processors that maintain PCI DSS (Payment Card Industry Data Security Standard) compliance, ensuring your banking details are handled according to the strictest security protocols. Our systems undergo regular security audits and penetration testing by independent cybersecurity firms to identify and address potential vulnerabilities before they can be exploited. Additionally, we implement multiple layers of firewall protection, intrusion detection systems, and 24/7 security monitoring to safeguard against unauthorized access attempts. Rest assured that when you play at Lupin Casino, your data is protected by the same level of security technology used by major financial institutions.

Lupin Casino offers responsive customer support to address any questions or concerns you may have. Our primary support channel is email, accessible at support@lupincasino.com. Our support team typically responds to email inquiries within 24 hours, though most players receive assistance much sooner. When contacting support, it's helpful to include your username, a detailed description of your issue or question, and any relevant screenshots if you're experiencing technical problems. This information helps our team provide faster, more accurate assistance. While we currently don't offer live chat or telephone support, our email support team is thoroughly trained to handle all types of inquiries, from account verification and deposit assistance to bonus questions and technical troubleshooting. Our support staff is knowledgeable about all aspects of our casino operations and committed to resolving your concerns promptly and professionally. For common questions, we recommend checking this FAQ section first, as you may find immediate answers to your questions without needing to contact support.